Delete your Tenant Passport account

You can delete your account, and everything in it, at any time. This works the same for the app and the website.

How to ask

  1. Sign in, open Account and tap Ask us to delete your account. Your email app opens with the message ready.
  2. Or email emanuel.draghetti@gmail.com with the subject “Delete my account”, from the email address you use to sign in.
  3. We confirm by email and delete your account within 30 days.

What we delete

  • Your account: email address, name and role.
  • Every document you uploaded, including your photo ID, payslips, tenancy agreements and receipts.
  • Your tenancies, references, share links, messages and the log of who opened your passport.
  • For landlords and letting agents: your agency profile and the list of applicants.
  • The notification tokens of your phones.

What is kept, and for how long

  • Database backups, where they exist, are overwritten within a further 30 days.
  • Our providers' technical logs (IP address, time of requests) follow their own schedules, usually a few days or weeks.

If you only want to remove some data, you can delete single documents yourself in the app at any time, or email us to ask. More detail is in the privacy notice.