Terms of use

Tenant Passport lets people looking to rent collect their documents, rental history and references from previous landlords, and show them to landlords and letting agents through personal links that expire. Landlords and letting agents can receive and read the passports applicants choose to send them.

For renters the service is always free. For landlords and letting agents it is free today; if we introduce paid features we will tell you first, and you will never be charged without your explicit agreement.

Launch offer: the first 300 landlord or letting agent accounts, in order of sign-up, can use every feature available when they sign up free forever. Features added later may be paid, always with your agreement. The number of places left is shown on the homepage.

Tenant Passport is not a letting agent and does not take part in tenancy agreements. It does not score, guarantee or vouch for any tenant. We verify users' identities and compare references with the tenancy agreements uploaded, but we cannot guarantee that every document is genuine or complete.

It is not a Right to Rent check, a credit check or an affordability assessment. Landlords and letting agents remain responsible for the checks the law requires and for their own decisions.

• You must be 18 or over and use an email address you have access to.
• You are responsible for what happens on your account: do not share the sign-in links or codes we email you.
• If you register a letting agency, you confirm you are allowed to act on its behalf.

• Only your own documents, genuine and unaltered. Uploading forged documents or someone else's is not allowed and may be a criminal offence.
• References must be written by the person who was actually the landlord, describe real facts, and leave out insults, sensitive personal details (health, religion, ethnicity and similar) and anything unrelated to the tenancy.
• Anyone who receives a passport may use it only to consider that application: not to copy it, keep it longer than needed or pass it on.
• Landlords and letting agents must not use the service to discriminate unlawfully, including under the Equality Act 2010 and the Renters' Rights Act 2025, for example against people who receive benefits or have children.

We may remove content that breaks these rules and suspend or close the accounts involved, telling you where we can.

The documents and text you upload remain yours. You only allow us to store them and show them to the people you share them with, so the service works. You can revoke a link or delete a document at any time.

We do our best to keep the service running, but interruptions, errors or data loss can happen: always keep a copy of your original documents. As far as the law allows, we are not liable for indirect losses or for decisions other people make based on a passport. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence, or your statutory rights as a consumer.

You can stop using the service whenever you like and ask us to delete your account by emailing emanuel.draghetti@gmail.com. We delete accounts and documents within 30 days.

If we change these terms we update the date at the top. For significant changes we email you at least 15 days in advance; if you do not agree you can close your account.

These terms are governed by the law of England and Wales. If you use the service as a consumer and live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If something goes wrong, please email emanuel.draghetti@gmail.com first: we always try to sort things out simply.